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Terms & Conditions

A legal disclaimer

1. Overview 
These Terms of Use ("Terms") govern your use of VOLM.SKIN's website, located at https://volm.skin, and any other affiliated websites, mobile applications, and services (the "Site") provided by VOLM.SKIN.

  • Please read these Terms before using or continuing to use the Site.

  • Do not agree to these Terms unless you fully understand and accept each provision. 

  • By using or continuing to use the Site, you represent and warrant that you understand, agree to, and accept all terms contained in these Terms.

  • The Site is located and operated within the Republic of South Africa.

  • This website is operated by VOLM.SKIN. Throughout the site, the terms "we", "us" and "our" refer to VOLM.SKIN. VOLM.SKIN offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

  • By visiting our site and/or purchasing something from us, you engage in our services and agree to be bound by these Terms of Use, including additional terms, conditions and policies referenced herein.

  • These Terms apply to all users of the site - browsers, customers, merchants, and content contributors. 

  • Any new features or tools added to the current store shall also be subject to these Terms of Use.

  • You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates/changes to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for any updates.

2. Your Consent
By using this website or communicating with us electronically, you consent that any agreements, notices, disclosures or other communications satisfy any legal requirement for written communications.

3. Updating of these Terms  
We may change, modify, add or remove portions of these Terms at any time. Changes will become effective when posted to this website. Your continued use of this website following the posting of changes or updates means you accept and agree to the changes. It is your obligation to periodically review these Terms for any updates.

 

4. Supplier Details
In accordance with the Electronic Communications and Transactions Act 25 of 2002, the supplier details are:
4.1 Dandely T/A VOLM.SKIN (Pty) Ltd ("Supplier") 
    - A personal liability company registered in South Africa 
    - Tel: 072 649 4354
    - Place of registration: South Africa
    - Legal service address: Gauteng  
    - Main business: Retail sale of cosmetic and skin care products

4.2 Website: https://volm.skin
     Customer support email: info@volm.skin

5. Products for Personal Use Only
The products available on the website are for your personal use only. You may not resell any products purchased from us. We reserve the right to cancel or reduce orders if we believe they violate these Terms.

6. Payments
Payment can be made by Visa, Mastercard or bank transfer. Payment details will be provided at checkout. You can review and correct your order before finalizing.

7. Delivery Policy
7.1 Subject to stock availability and payment, orders will be processed within 3 working days and handed to a courier company for delivery. You will be notified of any stock delays. Delivery is free for orders over R1200, otherwise a flat courier fee applies.

7.2 We do not deliver to post office boxes. An alternative address must be provided.
7.3 We deliver to farms, military bases, major stores, game reserves, lodges, airports and harbours within South Africa. We do not deliver to vacant land.
7.4 Products will be supplied in good order and we will endeavour to ensure they arrive in the same condition.  
7.5 Estimated delivery times:
    - Metro areas (Cape Town, Joburg, etc): 2-3 business days
    - Other areas: 4-5 business days

7.6 International orders policy:
    - Once dispatched, international orders are non-returnable and non-refundable due to export status.
    - Return shipping fees, import duties/taxes are for the purchaser's account. 
    - We are not liable for replacements if no insurance was taken out.
    - Transport costs and taxes are the purchaser's responsibility.
    - Provide accurate delivery details to avoid amendment fees post-shipment.
    - Our export pricing is the same as the website pricing.

8. Returns/Refunds Policy
8.1 If you receive a defective product container/packaging or mechanism from us within 10 days of delivery, contact us and we will collect it at our cost and provide a refund, replacement or store credit.  

8.2 Some products may cause mild initial irritation. We recommend gradually introducing them. If you develop a severe reaction, contact us to resolve it. Refunds for adverse reactions will be assessed individually.

8.3 The above is subject to:
    - Products purchased directly from us
    - Returned within 15 days 
    - With receipt/order details and reason 
    - Products unused/unopened
    - Original shipping fees non-refundable
    - Specified non-returnable items excluded

8.5 Return address: 
    Contact us for the return address
    VOLM.SKIN

9. Complaints 
9.1 Any complaints about the website, products or services should be directed to info@volm.skin
9.2 We currently do not subscribe to any alternative dispute resolution code.


10. Copyright and IP Rights
10.1 All proprietary works, information, content, logos, trademarks etc. on the website ("the Content") is owned by us, our affiliates/partners or licensors and protected by copyright/trademark laws.
10.2 We may change the website, content, products or services at any time without notice. Except as per clause 11, you are not granted any license or rights to the Content.

11. Limited License 
11.1 We grant you a limited, revocable, non-exclusive license to access and use the Content for lawful personal, non-commercial purposes only.
11.2 You cannot reproduce or exploit the website or Content for commercial purposes without express prior written consent.
11.3 Prohibited actions include: licensing, redistributing, framing, collecting account info, reverse engineering, using for non-personal use, using hidden text/metatags, or using data mining/extraction tools.

11.4 We reserve the right to refuse service, terminate accounts, remove content or cancel orders at our sole discretion.  
11.5 Your license terminates automatically if you breach any of these Terms.

12. Your Obligations  
You agree to use this website lawfully and in good faith. You are liable for losses/damages caused by violating these Terms.

13. Limitation of Liability
13.1 The website and content are provided 'as is' without warranty of any kind. We disclaim all representations/warranties to the fullest extent permitted by law.
13.2 We are not liable for any damages related to use, inability to access/use the site or third-party links, to the fullest extent permitted by law.   
13.3 Use of products purchased is at your own risk. You indemnify us against any loss/damages from using the products.
13.4 We do not warrant that product descriptions or content are accurate or error-free.
 

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